How your appointments work

Clínica Thuel is operated by Nunciatura Medical, Centro Médico Nunciatura, Calle 76A, San José, 10108. You will find more information in the legal notice.

How do I book an appointment?

You can book from the consultation page, on WhatsApp at +(506) 6053-5355 or by calling our phone line at +(506) 4070-2045.

We see patients by appointment Monday to Friday from 8:00 a.m. to 6:00 p.m. and Saturdays from 8:00 a.m. to 1:00 p.m.

Appointments are for people 18 years of age or older. If the person who needs care is a minor, the appointment is booked and attended by their mother, father or legal guardian, who is the one who authorizes the care.

What is the investment, and when will I know it?

Before confirming your appointment, we tell you the exact consultation fee: US$100, VAT included. When you confirm your appointment, we tell you the payment methods.

Applying the consultation fee: if you decide to have a medical treatment or procedure and formalize it with your payment on the day of your consultation or within the following seven calendar days, the US$100 is applied in full toward that payment. This can be the full payment or a first payment of more than US$100. This is a standing clinic policy, not a promotion. After that period, the consultation fee is no longer applied.

During your consultation, the doctor explains your plan and the total cost of each stage before any procedure is performed. If you request it, we give it to you in writing (Law 7472, art. 34.b; Código de Ética Médica (Code of Medical Ethics), art. 76). No procedure is performed unless you know and accept the investment.

How do I confirm my appointment?

We send you a WhatsApp reminder before your appointment and ask you to confirm it by replying to the message.

If we do not receive your confirmation before the appointment, we call or message you. Only if we are unable to reach you may we offer the time slot to someone else, and we let you know so you can reschedule.

Can I reschedule or cancel?

Yes. Write to us on WhatsApp at +(506) 6053-5355 as far in advance as possible and we will gladly offer you the available time slots. Rescheduling or canceling with notice has no charge.

If you cancel with less notice or cannot attend, we do not charge you anything you have not agreed to beforehand. A charge could only apply if it was agreed with you in advance and expressly for a specific appointment, in writing and with the amount stated (Code of Medical Ethics, art. 88).

What happens if you arrive late?

We do our best to see you, while also looking out for those who have appointments after you:

• If you are a little late: we see you in the time remaining, as long as it is enough to do so safely.
• If you are later: the doctor assesses whether you can be seen safely or whether it is better to reschedule, at no charge to you.

If you know you will be late, let us know on WhatsApp as soon as possible. And if something beyond your control came up, tell us; we look at every case with goodwill.

What if the clinic is running late or cancels?

You have the right to be seen on time according to your appointment, except in cases of unforeseeable circumstances or force majeure (Law 8239, art. 2.g).

• If the doctor is running late, we let you know as soon as we find out and give you the option to wait or to reschedule.
• If we have to cancel, we let you know as soon as possible and offer you a new time slot with priority. If you had paid anything in advance, we refund it in full or apply it to the new appointment, whichever you prefer.

Before any procedure

Before a treatment or surgery, the doctor explains in plain language what it involves, its benefits, risks, alternatives and care. If you agree, you sign a written informed consent, which is kept in your medical record (Ley General de Salud (General Health Law), art. 22; Law 8239, art. 2.c). You may ask all the questions you wish and you may also decide not to have the procedure.

What about treatments already performed?

Treatments already performed are charged, because they include the medical service and the materials used in your care. Fees do not depend on the result (Code of Medical Ethics, art. 81), because results vary from person to person and cannot be promised.

Every service has a legal quality guarantee: it must be provided in accordance with the applicable technical and health standards (Law 7472, art. 43; Regulation to Law 7472, arts. 46 and 47).

If you are not satisfied, let us know and we will book a follow-up visit with your doctor to review your case and explain your options. Before booking it, we tell you whether it has any cost.

Where do I file a complaint?

• At the clinic: Write to us at consultas@clinicathuel.com or on WhatsApp at +(506) 6053-5355, or tell us at the clinic. We will respond as soon as possible.
• As a patient: with the Auditoría General de Servicios de Salud (General Audit of Health Services) of the Ministerio de Salud (Ministry of Health). The complaint must be filed within 5 business days after the event (Law 8239, art. 14).
• As a consumer: with the Comisión Nacional del Consumidor (National Consumer Commission) of MEIC (Law 7472, art. 46).

You will find more details in Patient Rights.

In case of an emergency

Clínica Thuel does not provide emergency services. If you have an emergency, call 911 or go to the nearest emergency service. If you feel discomfort after a procedure, follow the care instructions we gave you and write to us on WhatsApp.

What this policy does not change

This policy does not limit the rights that Costa Rican law grants you as a patient (Law 8239) and as a consumer (Law 7472).

Last updated: October 12, 2026.